FAQs

Currently, 96.com only supports the English language.

Yes, 96.com does not provide services to restricted countries, including the USA, UK, Portugal, France, Turkey, Australia, Netherlands, Singapore, Italy, Spain, and New Zealand.

Our Customer Support team is available 24/7, providing professional and friendly service at all times.

At 96.com, we are committed to providing prompt assistance to our customers. You can reach us through various channels, including:

• Sending an email to support@96in.com
• Engaging in a Live Chat on 96in.com platform.
 

To begin playing on 96.COM, you must first create an account. Follow these simple steps:

• Visit 96in.com
• Click on the “Sign Up” button
• Provide your details and submit them.

In order to open an account with us, you will need to provide the following details:

• Mobile number
• SMS verification code (OTP)
• Password

Once you have created an account, it is necessary to verify your email address before proceeding to make payments.

If you encounter difficulties while creating your account, please ensure that all required fields are completed. Our system will notify you if a username has already been taken or if the information provided is incorrect. If you continue to experience issues, please do not hesitate to contact our Customer Support team for further assistance.

Yes, to create an account on 96.com, you must be 18 years old or above.

If you are unable to log in to your account, simply navigate to the login area and click on the "Forgot your password" option. Follow the prompts to reset your password and attempt to log in again. If you continue to experience difficulties, please do not hesitate to contact our Customer Support team for further assistance.

No, each account is strictly personal and cannot be created on behalf of someone else. It is your responsibility to ensure the security of your login details.

Please note that once an account is created, the username cannot be edited or reset. In the event that you are unable to recall your username, kindly contact our Customer Support team (contact details are provided above) and provide the following information that you registered with:

• Mobile number

There are two ways to reset your password:

• If you are currently logged in, click on the settings icon and select "Reset Login Password" to create a new password.
• If you are not logged in, click on "Forgot your password?" on the login page and provide the necessary details to initiate the password reset process. Follow the prompts to complete the process.

Making a deposit on 96.COM is a safe and secure process. Follow these simple steps to initiate a deposit:

• Log in to your 96.COM account
• Click on "Wallet"
• Enter the desired deposit amount
• Select your preferred payment method: Net banking, UPI, Crypto, or Wallet solutions
• Click on "Deposit"
• Follow the prompts to complete the transaction.

What are the minimum and maximum deposit amounts on 96.COM?

Deposits on 96.COM typically reflect instantly upon completion of the transaction. However, slow internet connectivity may cause delays. If your balance has been deducted, but your 96.COM balance is not updated after 30 minutes, please contact our Customer Support team for assistance.

Withdrawing funds from your account is a simple process. Follow these steps:

• Click on your Wallet icon
• Select "Withdraw"
• Enter the required bank information
• Provide your account password and submit the request.

Withdrawals on 96.COM are typically processed within 1-3 banking days, provided that the account is fully verified.

The minimum withdrawal amount on 96.COM is 1,000 INR and 100 USDT.

To cancel a withdrawal request, please follow these steps:

• Log in to your account and click on the account icon
• Select "Statement" and then "Wallet" from the dropdown menu
• Click on "Withdraw" and select the withdrawal request you wish to cancel
• Click on "Cancel"

For any further assistance, kindly contact our Customer Support team.

Withdrawal requests may be cancelled for the following reasons:

• The wagering requirement on the account has not been met.
• Incorrect withdrawal information was submitted, such as an incorrect IFSC code or account number.
• The requested withdrawal was for an account that does not belong to the user.
• Additional account verification may be required. Failure to provide the necessary documents within 72 hours may result in the cancellation of the withdrawal request, and the funds will be returned to the 96.COM account.
• Further security verification is pending on the account.
• Violation of the terms and conditions of 96.COM.

No, we do not levy any charges on players for depositing or withdrawing funds.

Certainly. Our payment partners adhere to the most stringent safety and security standards, ensuring the utmost protection of your financial transactions.

No, it is not. 96.COM strictly accepts deposits only from the account holder and does not allow third-party deposits. 

In order to buy cryptocurrencies, you will require either a Crypto Wallet or a registered account with a Crypto Exchange. For your initial registration, we recommend choosing reputable Crypto Exchange platforms such as Binance, FTX, Kraken, or Coinbase.

We currently accept Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), and Tether (USDT). It is worth noting that USDT supports two distinct layers, namely ERC-20 and TRC-20.

As a security measure, we require a certain number of confirmations on the blockchain before a crypto deposit can be credited to your account. The frequency at which blocks are discovered varies depending on the blockchain. For instance: (Please note that these timeframes are approximations) USDT (TRC-20) necessitates 20 confirmations, with an estimated duration of roughly 2 minutes. Bitcoin (BTC) necessitates 3 confirmations, with an estimated duration of roughly 30 minutes.

Our cryptocurrency exchange rates are sourced from our crypto partner, who references top exchange platforms such as Binance or Huobi. After selecting a cryptocurrency, we will provide you with an estimated conversion rate, indicating the amount you must transfer in order to obtain the same value in your currency.

We do not impose any deposit fees on you. However, please note that your crypto wallet may levy a transaction fee, which may increase in instances of blockchain congestion.

There are no restrictions on the minimum or maximum amount for Crypto deposits.

Bitcoin is a type of cryptocurrency, which is occasionally referred to as bitcoin (with a lowercase "b") or simply BTC. It was the first cryptocurrency to be created.

ETH, also known as Ether, is the proprietary currency of the Ethereum blockchain. It is a decentralised, open-source blockchain that features smart contract capabilities. It is currently the second-largest cryptocurrency in terms of market capitalisation, trailing only Bitcoin.

Tether (USDT) is a widely used stablecoin in the cryptocurrency market. Its value is intended to be pegged to the US dollar at a one-to-one ratio. USDT can be utilized, traded, or transferred similarly to Bitcoins or any other cryptocurrency. 

KYC (Know Your Customer) is a customer identification and account verification process. We perform this procedure to verify your account before your initial withdrawal, ensuring that your funds are always secure with us.

To complete our verification process, you will need to provide one or more of the following documents for POI (Proof of Identity):

• Passport
• Driving License
• PAN Card
• Aadhaar Card

You will also need to provide POA (Proof Of Address) including:

• Note: When capturing images of the documents, please include the ENTIRE page, ensure that the images are clear and visible, and display your full name, date of birth, photo, and expiry date.

Please contact the 96.COM Customer Support team via:

• Email: support@about96.com
• Live Chat on about96.com<
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We require all player accounts to be verified to confirm that they are held by legitimate individuals. These procedures are in place to ensure that your funds are entirely secure with us.

Yes, we assure you that all of your documents are 100% secure. Our secure data center stores your documents privately and confidentially.

Yes, you must provide proof of address. The same document cannot be used as both Proof of Address and Proof of Identity.

Yes, we are passionate about cricket. 96.COM offers the BEST ODDS, which translates into bigger wins for players. We provide a plethora of cricket markets to choose from, so check out our Cricketbook and Sports Exchange now.

96.COM offers an exciting array of Fancy and Fixed Odds markets. Popular options include Match Odds, Innings Runs, Session Runs, Batsman Runs, Fall Of The Next Wicket, Score At The End Of The Over, and many more. Players can also participate in live gameplay during matches, and real-time in-play markets are available, making the experience even more thrilling.

Fancy Markets are one of our specialties. 96.COM creates its own Fancy Markets for cricket, which are simply a YES or NO choice. These markets work by predicting what you believe will happen. For example, you can choose NO to a certain number of runs/wickets/boundaries if you believe it will not occur, or YES if you believe it will. Innings Runs, Session Runs, Batsman Runs, Fall Of The Next Wicket, and Score At The End Of The Next Over are all areas where you can make predictions.

Sports spread betting markets are currently in the works and will be introduced in the near future. Stay tuned for updates.

A cash-out function is in development and will be available soon. We will notify all players once it is available. For the time being, players can only use the cash-out feature on the Sports Exchange.

Yes, players can watch live cricket matches after logging in. We offer live streaming, interactive trackers, and scorecards that you can follow throughout the match. All of these features are available on both desktop and mobile devices. Enjoy the game!

At 96.COM, the excitement goes beyond just Cricket. We offer an array of thrilling casino and card games such as Teen Patti, Andar Bahar, and Dragon Tiger. Play with LIVE DEALERS - 24/7. There are hundreds of casino and slot games to choose from.

For players who are unfamiliar with a game, the game rules can be easily accessed before gameplay. Once you enter the game, simply click on the icon and the rules will appear.

While errors are infrequent, they can occur. In the event of a dealer error, the game round will be temporarily paused so that the dealer can inform the pit boss. If an immediate resolution is not feasible, the game round will be cancelled, and the player’s stake will be refunded.

If you encounter an error or any other technical difficulties during gameplay, please contact our Customer Support team and provide the following information:

• Your account username
• Game details, including the Game ID, Game Type, Bet Choice, and any other pertinent information
• The exact or approximate time when the game was played
• The stake amount and account balance before and after the game
• A description of the issue
• The error message received (if possible, please provide a screenshot)

All game data is securely logged. If bets have been placed successfully, they will be recorded in the game history. If bets were not placed due to the disconnection, your stake amount will be refunded. If you encounter any other problems, please contact our Customer Support team for assistance.

Certainly. We provide Cashback bonuses across various segments. Please visit our Promotions page to discover the current promotions and the terms and conditions that apply to each offer.

Yes, new players are eligible for our FIRST DEPOSIT CASHBACK OFFER on their initial deposit. Additionally, please refer to our Promotions page for other exciting offers. If you require any assistance, please do not hesitate to contact our Customer Support team.

Yes, it is possible to cancel an active bonus. Please contact our Customer Support team at 96.COM for assistance with this matter.

• For certain bonus promotions, players are required to meet specific wagering or rollover requirements before being able to withdraw any earnings resulting from the use of bonus funds.
• For example, if a player has been provided with 100 bonus funds and has won money while playing games, but the terms and conditions specify a 10x rollover requirement, they must continue playing until they have staked a total of 1000 (10 x 100) before being permitted to withdraw any winnings.
• Wagering/rollover requirements are common in the industry, and it is recommended that players carefully review the terms and conditions of each promotion for more information.

Rest assured that your personal information is kept securely. We utilize this information for the following objectives:

• Verification of deposits and withdrawals
• Identity authentication procedures
• Marketing and promotional campaigns
• Prevention of fraudulent activities and protection of players

Yes. 96.COM is committed to upholding stringent policies that protect players' privacy rights and ensure their overall safety throughout their engagement with our platform.

We take pride in providing our players with the most secure and reliable gaming experience possible. Our measures include two-way authentication during registration, secure payment processing, and adherence to the most rigorous security practices to ensure the highest level of safety.